PRODUCTS AND SUPPORT


Troubleshooting Guide




This section describes how to solve blank screen issue of Tails Linux.


In this guide we will dicuss solution for 2 issues i.e the getting black screen after clicking Tails Linux icon on desktop and remote desktop not responding issue.

  1. Black Screen Issue:
  2. On clicking the Tails Linux Icon on Desktop, wait for 4-5 minutes to start the Tails Linux. if you encounter a blank screen even after waiting for more than 5 minutes then follow below steps to fix it.

    1. In the GUI, open a terminal and type virtualbox command. This will open virtual box window.
    2. /img/gcp/tails-linux/terminal-virtualbox.png

    3. In the VB window, select the tails-linux vm on the left and click on the setting option.
    4. /img/gcp/tails-linux/settings.png

    5. In the settings, under storage, add the ISO file . if there is any empty disk listed under "controller.IDE", delete it first. To delete the empty disk, select it and click on remove icon as shown below.
    6. /img/gcp/tails-linux/empty-disk.png

      /img/gcp/tails-linux/delete-empty-disk.png

    7. Now add tails iso. Browse and add /home/ubuntu/tails/tails-amd64*.iso file as highlighted below and save the setting.
    8. /img/gcp/tails-linux/iso.png

    9. you should see .iso file added under controller:IDE. Click Ok
    10. /img/gcp/tails-linux/controller.png

    11. Now click on the tails-linux icon again on the desktop and this time the vm should start. Now follow the getting started guide to proceed further.
  3. Remote desktop not responding:
  4. If the remote desktop is not responding, please close your RDP session and connect it again.